Steps to Generate Customer Statements

Before you attempt to run statements:

Verify all of your orders for the month that you want to run statements are in a booked, picked,  shipped or delivered status. These status’ are under a ‘posted’ category and only posted orders are available to invoice.

Verify ALL of your posted orders for the statement period are Invoiced before running statements or else they will not show up on the statements.

To invoice the orders, please click here.

Verify ALL of your payments entered are applied to each account.

To process cash receipt, please click here.

Step 1:

Generate Customer Statements:

From the POS dashboard go to Tools on the left hand side menu and choose Generate Customer Statement.

On that page you will have following options:
 

1. If a customer statement for the period was already generated, then you will receive an option to “Restart Process”. Click “Restart Process” if you want to generate fresh statements or choose the display option “Click to get status of data generation process or statements” to use already generated statements.
2. Select Statement Period. Select the period for which you want to run the statement.
3. Select the filter option provided on the page through which you can either print a particular type of Customer Statement or stop statement delivery for a particular customer or customers.
4. Select the filter option provided on the page by which you can include accounts with negative balances.
5. Select the filter option provided on the page by which you can exclude accounts that have a balance forward on their statements.
6. Use the option “Minimum balance to receive statement” in order to produce statements that have a minimum balance specified in the filter.
7. If statements were not generated before then you will have the option to generate them. To do this, click on the button “Click here to first generate statement data”.
8. A POP window will appear. Because the statement generation is a long running process, a confirmation window will appear. On that popup window, click on the button “Please click to start process”. When you click on this button, the pop-up window will close and the process will start and will take time to execute.

Please hit the bottom button “Click here to first generate statement data”

Step 2:

Check the status:

On the customer statement generation page you will see the link  “Click to get status of data generation process or statements”. Using this link you will be able to check the status of the process.

Step 3:

Lastly, using the status link, you will reach the following page (see figure below). From this page you can view statements and invoices for customers. You can also preview and print them.

Step 4 (optional):

how to “Add invoices to statement”.

On the statement status page, there is a link “Add Invoices to Statement” click on that link. A confirmation popup window will populate.

Turn on the checkbox if you would like to all customer’s invoices added with statement and Start the process.

When Invoices are added with statements, the system will pop up a confirmation message.

Now if you check statements status then system will show confirmation message on status page

“Invoices added now at end of Statements”

Step 5 (optional):

You can view statements one by one on screen or you can print them using the “Print All” option

Step 6 (optional):

If you need statements of all the customers to be included in one PDF file then please send us an email requesting this and we will create it and send it to you (within 24 hours normally).